Call
(316) 555-0157
Call nowSeven days. A person answers between 7am and 7pm and an on-call technician answers outside that — not an answering service that takes a message and rings you back in the morning. The visit is $135 whatever the hour.
The make and the model number, which is on a sticker inside the front panel. The rough age if you know it. Whether it is doing nothing at all or doing something wrong. That is enough for us to bring the right part about half the time.
Same day for no heat and no cooling, usually within four hours. In a July heat wave or a January cold snap it can be the next morning, and we will tell you that when you ring rather than at six in the evening.
Quote a repair over the phone. Every phone quote this business has ever given has been wrong and about a third were wrong by more than half. We will tell you the diagnostic fee and the range the repair might be in, and we will say it is a range.
Email is fine for maintenance, quotes and second opinions and it is answered within a working day. If you have no heat, ring.
Five trucks, nine technicians. There is no travel charge inside that area and we do not go outside it — a two-hour drive to a furnace is two hours somebody in Wichita is sitting in the cold.